Set sensible limits
Match ticket numbers to what your venue can safely hold. Never sell more tickets than your capacity allows.
Run your best event yet.
A friendly, step-by-step guide to setting up your event, selling tickets, getting paid and welcoming your guests, with safety and good practice built in from the start.
Step-by-stepSafety firstUpdated 3 November 2026
Set up in minutes
Create your event, add ticket types and publish a shareable page without any technical work.
Secure payments
Attendees pay through Paystack or Flutterwave. We never store full card details.
Built for trust
Unique ticket codes, clear policies and safety guidance help you run a well-run, low-risk event.
Get started
From sign-up to live event in five steps
Take it one step at a time. Most organisers are ready to publish in a single sitting.
1
Create your organiser account
Open an account with your email and set a strong password. Keep your login details private and never share them.
2
Add your organiser details
Tell us who you are and how you want to be paid. We may ask you to verify your identity or payout details before you publish or receive payments. This protects you and your attendees.
3
Create your event
Add your event name, description, date, time, venue and a cover image. Be accurate and honest, because attendees rely on what you write.
4
Set up your tickets
Choose your ticket types, prices and quantities, and decide your refund policy. Prices and fees are shown to attendees before they pay.
5
Preview, then publish
Check every detail from an attendee's point of view. When you are happy, publish and share your link.
Your event page
Make it clear, honest and easy to trust
A good event page answers questions before they are asked. Tick off each item as you go.
Event page checklist
0 of 8 doneTickets and pricing
Offer the right tickets at the right price
Simple options sell best. Here are the ticket styles most organisers use.
| Ticket type | Best for | Tip |
|---|---|---|
| General admission | Most events | Keep it simple with one clear price. |
| Early bird | Building early momentum | Set a clear end date and a limited quantity. |
| VIP or premium | Extra perks or better access | List exactly what is included. |
| Group or table | Friends, teams and companies | Say how many people each ticket admits. |
| Free | Community events and meetups | Cap the numbers. Free tickets still need a plan for no-shows. |
Be upfront about fees
Attendees see prices and fees before they pay. Surprises at checkout cost you sales and trust.
Choose sale dates
Decide when sales open and close so there is no confusion on the day.
Spread the word
Get your event in front of the right people
Great events still need great promotion. These simple habits work.
Share your link
Post your event link on WhatsApp, Instagram, X, Facebook and anywhere your audience already is.
Use clear updates
Post short updates as the date gets closer: line-up news, early bird deadlines and last-chance reminders.
Put the link on flyers
Add your event link or a QR code to posters and flyers so people can buy in seconds.
Partner up
Work with artists, speakers, sponsors and communities who can share with their followers.
Email your audience
Tell past attendees about your next event. Only contact people who have agreed to hear from you.
Stay honest
Describe your event truthfully in every post. Honest marketing builds repeat customers.
Payments and payouts
How the money moves
Here is the journey of every ticket sale, from checkout to your account.
Attendee pays
They choose a ticket and pay at checkout.
Provider verifies
Paystack or Flutterwave processes and confirms the payment.
Ticket is issued
We confirm the order and send the ticket with its unique code.
You get paid
Your earnings, minus fees, are paid out to your account.
Payments run through
paystack
flutterwave
paystackflutterwaveFees and payout timing
Our fees and any payment provider charges are shown in your organiser workspace and on our pricing page. [Add your fee percentage, payout schedule and minimum payout here]
Payouts can be held or delayed
We may delay or hold a payout to verify an account, investigate suspected fraud, or handle refunds and disputes. Provider and bank processing times are outside our control.
You are responsible for refunds you owe
If you cancel an event or your refund policy applies, you are responsible for refunding attendees, and we will help you do it. Refunded amounts may be deducted from your earnings. Read the refund policy.
Disputes and chargebacks
If an attendee disputes a payment with their bank, you may be asked for proof that the event took place as described. Keep your records, such as event details and attendee lists.
Keep all sales on TicketQuill. Selling tickets to the same event outside the platform to avoid fees, or asking attendees to pay you directly, breaks our rules and leaves buyers unprotected.
Event day
Welcome your guests smoothly
The first impression of your event happens at the door. A little preparation goes a long way.
1
Brief your team
Make sure everyone at the entrance knows how check-in works, who to call for help and what to do if a ticket will not scan or verify.
2
Check every ticket code
Each ticket has a unique code. Check each code once at entry, and do not admit anyone twice on the same ticket. [Confirm your check-in method, e.g. QR scanner]
3
Have a backup plan
Bring a printed or offline copy of your guest list in case of poor network or power problems, and keep a spare charged device.
4
Handle problems calmly
If a code does not work, ask for the order email or payment reference and check it before deciding. Contact us if you need help verifying an order.
5
Keep everyone safe
Watch capacity, keep exits clear and follow your emergency plan. Safety always comes before speed.
After the event
Review your sales, thank your attendees and note what worked well for next time.
Check your payout
Confirm your earnings and payout once the event ends, following your payout schedule.
Ask for feedback
A short thank-you message and feedback request turns guests into regular attendees.
Safety and compliance
Look after your guests and protect yourself
You are responsible for running your event safely and legally. This checklist covers the basics.
This is general guidance, not legal advice. Rules differ by state, local government and venue. Always check what applies to your event with the relevant authorities and your venue, and take professional advice where needed.
Permits and permissions
Find out whether your event needs a permit, licence or notification, and get permission from the venue or landowner. Do this early, as approvals can take time.
Insurance
Consider public liability insurance and check what your venue, suppliers and vendors require. Ask contractors for proof of their own cover.
Risk assessment
Walk through your venue and note hazards such as crowding, uneven ground, electrical equipment and temporary structures. Plan how to reduce each risk.
Emergency plan
Decide who is in charge, where exits and assembly points are, and how to call emergency services. Make sure staff know the plan.
Crowd and capacity
Never exceed your venue's safe capacity. Plan entry and exit routes, queues and clear access for emergency vehicles.
First aid and security
Arrange first aid cover and trained, licensed security that suits your event size. Brief them before the doors open.
Age, alcohol and conduct
Respect age limits and the law on alcohol and other regulated items. Set clear rules for behaviour and bag checks where appropriate.
Contingency and cancellation
Plan for weather, power cuts, late artists and cancellations. Tell attendees quickly about any change and arrange refunds fairly.
Protect attendee data. Use attendee details only to run your event and communicate about it. Do not sell, share or misuse them, and keep them secure. Our Privacy policy explains how we handle data.
Rules of the road
What is not allowed on TicketQuill
To keep attendees safe and organisers protected, the following are not permitted.
Illegal events or activities. Anything that breaks the law or needs a licence you do not have.
Fake or misleading events. Listing events that do not exist, or advertising features, guests or prizes you cannot deliver.
Scams and get-rich-quick schemes. Events that promise guaranteed returns or push people to invest or pay for unrealistic gains.
Hate, violence or discrimination. Events that promote harm, hatred or abuse of any person or group.
Tickets you do not have the right to sell. Selling tickets to someone else's event, or counterfeit or duplicated tickets.
Taking sales off the platform. Using TicketQuill to promote an event but collecting payment elsewhere to avoid fees.
Misusing attendee data. Selling, sharing or spamming attendees, or using their details for anything unrelated to your event.
Unsafe or unlicensed gatherings. Events that ignore capacity limits, safety requirements or required permits.
Stolen or fraudulent payments. Using stolen cards, fake orders or tricks to inflate sales or payouts.
Harassing or threatening others. Abuse towards attendees, other organisers or our team.
If we find a listing or account breaking these rules, we may remove the event, cancel tickets, hold payouts, refund attendees at the organiser's cost, suspend the account and, where appropriate, report the matter to the payment provider or the authorities.
A fair deal
Our promise, and yours
Great events run on trust in both directions.
What you can expect from us
We build tools that make hosting simpler and safer.
- A simple way to create events and sell tickets
- Secure payments through trusted providers
- Clear fees shown before attendees pay
- Support when something goes wrong
What we expect from you
Your attendees are counting on you to deliver.
- Run the event as described, honestly and safely
- Tell attendees quickly if anything changes
- Honour your refund policy and refunds you owe
- Follow the law and our Terms of service
Questions
Organiser FAQs
Quick answers to what organisers ask us most.
Anyone who is legally able to host the event and agrees to our Terms of service. We may ask you to verify your details before you publish or get paid.
Payouts follow your payout schedule once your event details and account are verified. Timing also depends on the payment provider and your bank, and a payout may be held to verify an account or handle a dispute.
Tell your attendees straight away and contact us. You are responsible for refunding them, and we will help you through the process.
Yes. Keep your details accurate and update attendees promptly about any major change, such as the date or venue.
You should not sell tickets for the same event off the platform to avoid fees. Tickets sold elsewhere are not covered by our checks or protections.
It depends on your event, venue and location. Check with the venue and the relevant local authorities, and consider public liability insurance. We cannot give legal advice.
The attendee's bank and the payment provider review it, and you may be asked for proof the event took place. Keep your records, and contact us if you need help.
Visit our Help centre or contact our team. We usually reply within 24 hours on working days.
Ready to host something great?
Create your account, publish your first event and start welcoming guests. We are here if you need us.